Frequently asked questions
Quick answers about documents, deposits, timelines, Revenu Québec, and how we handle late filings.
Use FAQ, Checklist, Start, or Contact for different reasons
Use these answers for quick reassurance, then choose Start, Checklist, or Contact when your file is ready or unusual.
1
Use the FAQ for quick reassurance
Use the FAQ when you need fast answers about deposits, documents, timing, or the general filing process.
2
Use the checklist if documents are still missing
Move to the checklist when the real blocker is preparation, receipts, notices of assessment, or understanding what applies to your file.
3
Use Contact when the situation does not fit a simple answer
If the file crosses several services, involves older years, or still needs triage before you start, direct contact is a better route than guessing.
How does the process work?
Choose your category, fill the online form, upload your documents, and pay the deposit. We review the complete file, confirm scope and expected timing, and follow up through your client portal.
Do you file with Revenu Québec, not just the CRA?
Yes. Every Quebec personal return we prepare is filed with both the CRA (federal) and Revenu Québec (provincial). We handle RL slips, Quebec-specific credits and schedules, and reconcile differences between the two when they appear.
What documents do I need?
Use the checklist to see what applies to your situation. It covers T4 / RL-1 slips, self-employed income and expenses, rental documents, RRSP contributions, medical claims, and the most common deductions.
How much is the deposit?
Deposits start at $60 for employee or other personal filings and $120 for self-employed or rental files, plus GST and QST. The deposit is applied to your final invoice — it isn’t an extra fee.
How long does it take?
Timing depends on the return, filing year, document completeness, bookkeeping cleanup, and current capacity. After receiving the deposit and complete documents, we review the scope and confirm an expected filing window. A deadline or turnaround is only a commitment when it is stated in the accepted quote.
What if I'm late or have unfiled prior years?
We support catch-up files involving missed years, CRA or Revenu Québec notices, missing slips, and prior-year corrections. We'll scope what each year actually needs before any work starts so you don't pay for guesses.
Is my data secure?
Documents are protected with encryption in transit and at rest where supported, restricted access, and logging safeguards for sensitive identifiers. Provider processing location depends on the configured service, region, contract, and technical path; see the Privacy Policy for details.
Choose the next step that matches your situation
Start when you are ready to begin, open the checklist if you still need documents, or contact us when the file needs clarification first.